Terms of service

This website is operated by SAVIA. Throughout the site, the terms “we”, “us” and “our” refer to SAVIA. By accessing our website and/or purchasing from us, you agree to be bound by the following Terms & Conditions.

Please read these Terms carefully before using our website.

ONLINE STORE TERMS

By using this site, you confirm that you are at least the age of majority in your state or territory, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You agree not to reproduce, duplicate, copy, sell or exploit any portion of the website or content without express written permission from SAVIA.

PRODUCT INFORMATION & ACCURACY

We make every effort to display our products as accurately as possible. However, we cannot guarantee that colours will appear exactly the same across all devices.

All product descriptions and pricing are subject to change at any time without notice.

PRICING & PAYMENTS

All prices are listed in AUD unless otherwise stated.

We reserve the right to modify prices at any time without notice.

Payment must be received in full before your order is processed and shipped.

FINAL SALE ITEMS

Items marked as final sale are not eligible for return, refund or exchange.

This includes:

Items purchased during promotional events or sitewide sales (where stated)
Discounted items marked as final sale
Clearance or end-of-line pieces

Please ensure you review product details, sizing information and your order carefully before purchasing, as all final sale purchases are considered binding.

FAULTY ITEMS

If you believe your item is faulty, please contact us within 7 days of delivery at yourfriends@saviacollective.com.au with your order number and clear photos of the issue.

In accordance with Australian Consumer Law, items deemed faulty may be eligible for a repair, replacement or refund.

SAVIA reserves the right to determine whether an item is faulty and to refuse returns that do not meet the above conditions.

ORDERS

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

Suspected fraudulent activity
Incorrect pricing or product information
Issues with payment authorisation

If your order is cancelled after payment, a full refund will be issued.

SHIPPING

Delivery timeframes are estimates only and may vary depending on location and external factors.

SAVIA is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

Risk of loss passes to the customer once the order has been dispatched.

RETURNS & REFUNDS

Please refer to our Returns Policy for detailed information regarding returns, refunds and exchanges.

INTELLECTUAL PROPERTY

All content on this site, including images, branding, designs, text and graphics, is the property of SAVIA and may not be used without permission.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, SAVIA shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or website.